Returns Policy

At ECLIPTICALIS, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items should be unused and in the same condition as received.
• Items must be in the original packaging, with all tags attached.

Non-returnable Items

Some items are not eligible for return. These include:

• Personalized or custom-made products.
• Perishable goods.
• Gift cards.
• Intimate or sanitary goods.

Return Process

1. Contact our customer service at [email protected] to initiate a return.
2. Provide your order number and reason for return.
3. Upon approval, you will receive a return authorization number and instructions on how to return your item.
4. Securely package the item and include the return authorization number.
5. Ship the item to the address provided in your return confirmation.

Refunds

Once we receive your returned item, it will be inspected. If the return is approved, we will initiate a refund to your original payment method. Please allow 5-10 business days for the refund to process.

Exchanges

If you need to exchange an item, please return the original item and place a new order. Exchanges are subject to product availability.

Shipping Costs

Shipping costs for returned items are the responsibility of the customer unless the return is due to a damaged or incorrect item shipped by ECLIPTICALIS.

For further assistance, feel free to contact our customer service team. We are committed to ensuring a pleasant shopping experience with ECLIPTICALIS.